Practice Information
Scheduling Appointments
To schedule an appointment, please call our office between 8:30am to 7:00pm, Monday through Thursday and 9:00am to 3:00pm on Fridays. These hours are subject to change, please call the office for current availability.
At that time, we will ask you to explain the nature of your visit, so that we may allow the appropriate amount of time for your appointment.
Canceling Appointments
If you must cancel or reschedule your appointment, we require 1 business days notice to avoid a fee. This notice will allow another patient to use your appointment time.
Late Arrivals
We respect the time of all our patients. We strive to stay on schedule so that you do not have to wait. If you are delayed and arrive late for your appointment, every effort will be made to see you the same day. On occasion, you may be asked to wait or reschedule your appointment.
Emergencies
If you are our current patient (i.e. have been previously seen by one of our doctors in the office), there is a physician on-call 24 hours a day, 7 days a week to help you with an urgent medical problem. If your medical condition if life threatening call 911.
If the emergency occurs during office hours, call the main number to get in touch with a physician.
If the emergency occurs after office hours, call the main number and you will be instructed on how to contact the physician on call. The physician on-call will return your call as quickly as possible. Please limit your calls to true emergencies. If you have Caller ID, you must disable it to receive a phone call from the on-call physician.
If your problem is not a medical emergency, please call during office hours. Prescription refill requests will be handled only during office hours. Birth control pill prescriptions will not be refilled by the on-call doctor on the weekend.
Medical Records
You are entitled to copies of your medial records, for yourself or for another medical provider. After providing our medical records secretary with the proper written authorization, the office will release your records.
Please allow 5 business days for us to prepare and mail/fax your medical records.
Prescriptions
If you are on a long-term medication, our physicians will typically prescribe a sufficient quantity to last until your next visit. If you are running out of medicine, it is likely because you need to make a follow-up appointment.
Prescription refills will only be handled during office hours. Please allow 1 business days for your refill to be processed. Be prepared to give the following information:
Your name
Your date of birth
Your physicians name
The name and dosage of the medication and
Your pharmacy’s telephone number
